Privacy Policy

1. Who We Are

My Health Coach ("we", "us", "our") is a personal health coaching service operated by Moon Ventures - F.Z.E, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates. If you have questions about this policy, contact us at privacy@my-health-coach.ai.

2. What This Policy Covers

This policy explains what personal data we collect when you use the My Health Coach app, how we use it, who we share it with, and your rights.

3. What Data We Collect

Account Data

• Email address and name (collected at sign-up)

Profile Data

• Age, gender, height, weight, and goal weight
• Dietary preferences and food allergies or intolerances
• Health conditions you choose to share with your coach
• Coaching style preference, check-in schedule, units, and notification settings

Health and Activity Data

You provide this directly through conversation or by connecting a wearable device:

• Food logs: meals, estimated macros (calories, protein, carbohydrates, fat, fibre), meal photos, hydration
• Workout logs: activity type, duration, and distance
• Body metrics: weight, body fat percentage, body measurements (waist, hip, arms, chest, thighs)
• Sleep data: duration and sleep stage breakdown
• Activity data: daily steps, active minutes, heart rate, heart rate variability (HRV)
• Custom metrics you define (e.g. energy score, stress score)
• Check-in scores across 9 wellbeing dimensions

Menstrual Cycle Data (only if you turn it on)

Cycle tracking is optional and off by default. If you choose to enable it, we collect the dates of your period (start and end) and use your cycle phase to help your coach make sense of changes in your energy, weight, sleep and mood. This is sensitive health data. It is private to you and your coach: it never appears on your dashboard, home screen, shared surfaces, or notifications, and you can turn it off at any time.

Coaching Data

• All messages you send to and receive from your AI coach
• Coaching notes: structured summaries your coach maintains about your health, goals, habits, and progress - visible to you in Profile and editable at any time
• Saved recipes, training programmes, tips, and protocols in your Journal
• Your weekly focus, planner entries, and reminders

Connected App Data

If you choose to connect a third-party service, we import data from it, and we store the access and refresh tokens that let us keep syncing until you disconnect:

• Whoop: HRV, resting heart rate, sleep, workouts
• Oura: steps, sleep, HRV, resting heart rate, workouts
• Apple Health: steps, workouts, sleep, resting heart rate, HRV and exercise minutes you allow the app to read on your device

We only access the data you explicitly authorise when connecting these services, and you can disconnect any of them at any time.

Photos

If you send your coach a photo (for example a meal, a scale or body-composition reading, a continuous glucose monitor or other wearable or app screen, a workout summary, or a progress photo), or add photos to a plan or your profile, those photos are processed to understand what they show and inform your coaching. For a food photo that means estimating its nutrition; for a reading or an app screen it may mean reading the values you have chosen to share (such as a weight or a glucose figure). Photos can therefore contain health data. To analyse a photo, it is sent to our AI provider (see Section 6). Photos are stored privately in your account and are only ever accessed through short-lived, signed links. You can view and delete any photo you have added at any time from Profile → Privacy & Data → Your Photos; deleting a photo removes it from our storage and from anywhere it was attached.

Sharing With People You Choose

My Health Coach lets you connect with people you invite (household or accountability sharing) and share individual meals, recipes, or training programmes with them. When you do:

• The item you share (for example a meal's name, description and macros) is sent to the person you shared it with.
• People you are connected to can see your name and the email address on your account.

This sharing only happens when you choose it. There is no public feed and no follower graph.

Technical Data

• Device timezone (to schedule reminders at the right local time)
• Push notification token (to send you proactive coach cards and reminders)
• Local device storage: to keep you signed in and remember app preferences, we store a small amount of data on your device (including your sign-in session, settings such as which tips you have seen, and a per-device analytics identifier that is cleared when you sign out). We do not use cookies for advertising or cross-site tracking.

4. How We Use Your Data

• To provide the coaching service. Your data - health metrics, food logs, workouts, coaching history, and wearable data - is assembled into context sent to your AI coach on every conversation turn. This is how your coach knows your situation and gives relevant, personalised advice.
• To power AI coaching. Messages and context are processed by our AI provider (Anthropic) to generate coaching responses. This includes all chat messages, food photos, and health context. See Section 6.
• To maintain your coaching memory. Your coach maintains structured notes about your health, goals, nutrition, lifestyle, and progress. These are stored in your profile, visible and editable by you at any time.
• To send proactive coaching. We generate personalised coaching observations based on your data and send these to you as push notifications.
• To keep the service running reliably. We use a diagnostics service (Sentry) to capture crash and error reports so we can fix problems. These reports can include your account identifier and email address and technical details of what went wrong. See Section 7.
• To understand which features are used. We use a product-analytics service (PostHog, hosted in the EU) to see which parts of the app people use, so we can improve them. It records that an action happened (for example, which screen you opened or that you completed a check-in) tied to your account identifier only. It does not receive your health data, your name or your email, and it never records your screen. On-screen text is masked before anything is sent. See Section 7.
• To store your health record. Your logs, check-in history, and Journal are retained so you and your coach maintain a complete picture over time.
• To improve the service. We may use aggregated, anonymised data to improve the app. We do not use your personal health data to train AI models.

5. Health Data

Health and body data - including your food, body metrics, sleep, activity, and (if you enable it) menstrual cycle data - is sensitive personal data. We treat it accordingly:

• Stored in an encrypted database
• Used only to provide your coaching service
• Never sold to third parties
• Never used for advertising

By using My Health Coach, you consent to us processing your health data for the purpose of providing the coaching service.

6. AI Processing - Anthropic

My Health Coach uses Claude, an AI developed by Anthropic, to power your coach. When you send a message, the following is transmitted to Anthropic's API to generate a response:

• Your message (text and/or photo)
• Recent conversation history
• Coaching context assembled from your data: your profile and goals, coaching notes, food and hydration logs, workouts, body metrics and weight history, wearable and activity data, custom metrics, check-in history, your planner, reminders, saved recipes, programmes and tips, and - if you have enabled cycle tracking - your current cycle phase

Photos are sent as short-lived, signed links rather than stored copies, and are not retained by us in the AI request beyond generating each response. Anthropic processes this data to generate coaching responses. Anthropic's data handling is governed by their API terms (anthropic.com/legal/privacy). Anthropic does not use data submitted through their API to train their models.

By using My Health Coach, you acknowledge that your messages and health context are processed by Anthropic.

7. Third-Party Services

We use the following third-party services (processors) to run the app. They act on our behalf to provide the service; none of them use your data for advertising or cross-app tracking.

When you use voice dictation (the mic in the chat), the audio of what you say is sent to Apple to transcribe it into text, using Apple's speech recognition. If you are offline it is transcribed on your device instead. We keep only the resulting text (as your chat message); we do not store the audio. You can always type instead of using the mic.

We also send push notifications through your device platform's push service (for example Apple's push service on iPhone), which receives the delivery token and an encrypted notification.

When your coach suggests a recipe, we look up a recipe photo through image-search providers (SerpApi and Spoonacular) using only the dish name; no personal or health data is sent to them.

Data is transferred to and processed in the United States and other countries. Where required by law, we rely on appropriate safeguards for these transfers.

We use health and fitness data received from connected services only to provide and improve the coaching features you see in the app, and never for advertising.

8. Data Retention

We retain your data for as long as your account is active, so that you and your coach keep a complete picture over time.

You can delete your account at any time from within the app (Profile → Account). Deletion is immediate and permanent: it erases your profile, logs, coaching history, Journal, connections, photos, and your sign-in identity, and it cannot be undone. Content that was already sent to Anthropic to generate past coaching responses is handled under Anthropic's data terms and is not used to train their models.

9. Your Rights

Depending on where you live, you may have the right to:

• Access the data we hold about you
• Correct inaccurate data
• Delete your data and account
• Export your data in a portable format (available in-app via Profile → Privacy & Data → Download my data)
• Object to certain types of processing
• Withdraw consent for health data processing (this will prevent us from providing the service)

To exercise any of these rights, contact us at privacy@my-health-coach.ai.

If you are in the EU or UK, you have the right to lodge a complaint with your local data protection authority.

10. Children

My Health Coach is not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, contact us and we will delete it.

11. Security

We use industry-standard measures to protect your data: encryption at rest and in transit, access controls, private photo storage accessed only through short-lived signed links, and secure third-party infrastructure. No system is completely secure, but we take reasonable steps to protect your information.

12. Changes to This Policy

We will notify you of significant changes through the app. Continued use after changes are posted constitutes acceptance of the updated policy.

13. Contact